Here are some frequently asked questions we have collated from our customers. This is not a comprehensive list so to continue providing you with the best customer experience please questions and feedback to our support email firstname.lastname@example.org.
Where do you ship from?
We have partnered factories and warehouses in North America, Asia & Europe.
This means when ordering multiple products some items may be shipped separately as they arrive from our different warehouse regions.
How long will it take for my items to arrive?
We use a high security checkout procedure on our site to protect both the customer and innolv. This extends our processing time to 4 days as we fully verify our customers and fulfil orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
How long will it take to receive a tracking number?
Once the processing time is complete your order will be fulfilled and dispatched. Shortly after you will receive your tracking number via email. This process usually takes between 3-4 days.
You can view information about your Shipment by visiting our Shipping and Tacking page and inputting your tracking number.
Why is my tracking number not displaying any information?
Depending on the shipping carrier used, Tracking Numbers generally take a few days to register into the delivery system to display information.
Check back in a few days for updated information.
Where can I place an order from?
We ship worldwide, so you can place an order from anywhere!
Is shipping really FREE?
Yes,Free Worldwide Shipping is available on all items unless stated otherwise!
Where is your company located?
Warehouses and factory contacts are located in North America, Mainland Europe & Asia.
Which currency will I be charged in?
Our site uses intelligent currency matching services in order to display the price of items in your countries currency.
However at checkout you will be charged in USD at the most current exchange rate.
Who can I contact if I have a problem with my order?
Please contact us using our page , alternatively all enquiries can be forwarded to email@example.com.
How can I pay for my order?
We accept PAYPAL and all Major Credit Cards: VISA MasterCard, discover, American Express, JCB and many others....
Is the checkout safe and secure?
Our checkout system is McAfee secured and based upon the Shopify platform; the highest security system on the market.
I am unhappy with my Order, can I place a Refund?
As the nature of our products to not permit for re-use or restocking , in order to protect ourselves as a Merchant, we only offer Refunds on items that arrive in a defective state.
You must provide photographic/video evidence within reasonable doubt to our support team at firstname.lastname@example.org to be eligible for a refund. Once the evidence is received and verified, you may ship the product back to our supply warehouse.
This address will be supplied to you once the return case is accepted, at which point the item is received,you will then be eligible for a full refund.
If I enter my email address will you sell my information?
We do not sell our customer information. Due to data protection and our company policies this is not acceptable practise. Emails are strictly used to update you on information about your product and others. Occasionally we will send loyal customers discounts and gift cards.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, however there may be exceptional circumstances when this will happen depending on your country and value of purchase.